À propos de Cardo Brussels Hotel

Located within the heart of Europe and one of the Brussel’s most vibrant areas, Cardo Brussels Hotel is the new and trendy landmark in the neighborhood and the most distinctive luxury lifestyle hotel in the city, catering to both selective leisure guests and business travelers. The hotel will offer contemporary wellness and dining experiences, 532 stylish rooms & suites, as well as 1500m2 of MICE facilities and amenities.

À propos de la marque Cardo

Cardo is a brand built on a culture of emotional intelligence and sublime hospitality, designing experiential places for individual wellbeing and corporate culture optimization. Our purpose is to make city breaks and workcations less apologetic, more purposeful and tuned to the self.

Objectif général du poste

Are you ready to lead a team of Cardo Hotel Ambassadors and ensure all our guests will have an exceptional experience? Your duties will include:

• Welcoming guest and instantly make them feel at ease
• Manage team of receptionists and ensure all guidelines are followed
• Responds to guest requests and handles guest problems and complaints.
• Assist team in daily activities: check-in/out, make recommendations, guest communication etc
• Ensuring rooms blocking is correct & all special requests are attended to
• Ensuring good communication with all other departments
• Ensure correct invoicing and guest payments
• Fulfill administrative tasks, responding to calls & emails
• Assist guest with luggage and packages
• Hosting guest for Food & Beverage outlets, Wellness, meetings and (social) events
• Monitor people entering the building, and report any suspicious activity

We also are about your growth and development.  You will work side by side the senior leadership to create your personal development plan to help you achieve your career goals.  There will also be opportunities to assist in special projects which will provide stretch opportunities for you.

Competencies

• Excellent Communication Skills
• Initiative and the Anticipation of needs
• Customer service-oriented
• Attention to detail
• Problem solver
• Positive approach

Qualifications, compétences et expérience

• Fluent in both English and French or Dutch. Knowledge of additional languages is a plus
• Strong understanding of front desk, guest services
• Internationally experienced
• Affinity with a more refined lifestyle

Your Pathway to Excellence: Contract and Benefits

Empowerment Through Employment: As you step into the role of Front Office Manager with our client, you’re not just joining a team; you’re becoming an architect of exceptional experiences. We believe in recognizing your talent and dedication, and here’s what your employment with us entails:

1. Competitive Compensation: We understand that your commitment deserves recognition. Our client offers a competitive salary package that reflects your expertise and contributions.
2. Growth Opportunities: Your journey with us is a continuous ascent. As you excel in your role, you’ll find doors opening to new responsibilities and growth avenues within our dynamic organization.
3. Luxurious Work Environment: Embrace a workplace that mirrors our commitment to luxury. Our client’s establishment is a blend of sophistication and innovation, providing you with an inspiring backdrop to craft remarkable experiences.
4. Health and Well-being: Your well-being is paramount. Our client offers comprehensive health and wellness benefits, ensuring you’re supported both in and out of the workplace.
5. Professional Development: We’re invested in your growth. Engage in training and skill development opportunities, keeping you updated with the latest trends and advancements in the hospitality industry.
6. Cultural Diversity: Experience the richness of perspectives that comes from a diverse team. Our client fosters an inclusive environment that celebrates differences and promotes collaboration.
7. Work-Life Balance: We understand the importance of equilibrium. Enjoy initiatives that promote a healthy work-life balance, ensuring you can thrive in both your professional and personal pursuits.
8. Employee Recognition: Your achievements don’t go unnoticed. Our client values your contributions and provides recognition for your dedication through various employee appreciation programs.
9. Exclusive Benefits: As a member of our esteemed team, you’ll have access to exclusive benefits that enhance your overall experience with us.
10. Impactful Work: Your role isn’t just a job; it’s a chance to shape memorable moments and redefine luxury hospitality. Your contributions resonate with every guest encounter.