Hospitality Talents, a recruitment agency specialized in hospitality profiles, is currently looking for an experienced and dynamic Cluster HR Manager to join the team of our client, a prestigious hotel group operating multiple properties in Ghent area.

We’re looking for a strategic HR professional who combines hands-on operational expertise with a deep understanding of Belgian labor law. This is a key role with both national and international exposure, working closely with the the group leadership team.

Your Main Responsibilities:

Lead and Deliver the HR Strategy

• Develop and implement a people strategy aligned with local hotel operations and group objectives.
• Provide expert HR support to property leaders on all key topics: recruitment, training, employee relations, and retention.
• Promote a strong employer brand and a positive company culture across all properties.

Drive Social Dialogue and Compliance

• Act as the primary contact for Works Councils, CPPT, and trade union representatives.
• Lead social discussions and negotiations in a transparent, constructive manner.
• Ensure compliance with Belgian labor regulations (PC 302 Horeca) and maintain updated legal knowledge.

Enhance Employee Engagement

• Implement initiatives to boost motivation, well-being, and retention.
• Manage conflict resolution with professionalism and empathy.
• Design tailored training programs to support growth and development.

Manage Performance and Rewards

• Oversee performance management, including reviews, recognition, and improvement plans.
• Ensure fair and competitive compensation aligned with industry benchmarks.
• Supervise payroll and HR administration in full compliance with Belgian standards.

• Proven experience in an HR leadership role, ideally in the hospitality sector and across multiple locations.
• Hospitality background strongly desired
• Strong understanding of Belgian employment law and social dialogue procedures.
• Hands-on experience with payroll management and HR operations.
• Excellent communication and conflict resolution skills.
• Fluency in Dutch and English is required (French is a strong plus).
• A proactive, people-oriented leader who thrives in fast-paced environments.

• Full-time, permanent contract, open freelance 100%
• Attractive salary package with benefits
• Opportunity to join a fast-growing international group
• Autonomy and strategic influence within a multi-property environment