Hospitality Talents, a recruitment agency specialized in Hospitality profiles, is currently looking for an experienced Customer Experience Manager for our client, a leading train operator.

As Customer Experience Manager, you’ll be at the heart of shaping exceptional onboard experiences for our travelers. This isn’t your typical 9-to-5 job—you’ll be on the move, traveling between Paris, London, Brussels, and Amsterdam, driving performance, elevating customer satisfaction, and fostering a strong team culture.

Key Responsibilities:

• Lead and inspire the Onboard Services team across multiple locations, driving outstanding customer service and operational excellence.
• Analyze customer feedback and implement action plans to enhance the traveler experience in real-time.
• Develop and support your team, ensuring everyone grows and thrives in their roles, no matter where they are.
• Foster a positive, supportive culture and engage with stakeholders across borders to achieve key performance indicators.
• Promote safe practices and minimize risks to ensure a secure environment for all, wherever you go.

• Fluent in Dutch and English; French is a plus.
• Proficient in using computer systems and software.
• At least 3 years of experience managing a team of managers.
• Proven ability to embed and drive a customer-focused service culture.
• Experience in the catering, service, or travel industry.
• Strong analytical skills and the ability to engage confidently with all levels of the company.
• Thrive in a dynamic environment, comfortable with frequent travel and changing priorities.

• A competitive pay package, discussed during the interview.
• 36 hours per week + extra days off and other benefits
• The opportunity to work in a dynamic, international environment with frequent travel.
• A role where you can truly make a difference in the customer experience across multiple cities.