As our General Manager, you will be the guardian of our brand, a visionary leader who possesses an exceptional eye for detail and a profound understanding of the luxury hospitality landscape. Your mission will be to ensure the seamless operation of our hotel, driving our team towards excellence and ensuring our guests receive a personalized and bespoke service that exceeds their expectations.

Key Responsibilities:

• Oversee the daily operations of the hotel, ensuring the highest standards of service excellence.
• Foster a culture of attention to detail, personalized service, and luxury hospitality.
• Lead, inspire, and mentor the management team and staff, promoting an environment of collaboration and excellence.
• Drive the brand’s vision and values, ensuring they are embedded in every guest experience.
• Develop and implement strategies for guest satisfaction, revenue growth, and operational efficiency.
• Be the “face of the hotel”, ensuring strong relationships with guests, partners, and the local community.
• Ensure compliance with all regulations and standards for luxury hospitality.
• Build lasting, positive relationships with all stakeholders: hotel owners, employees, management company and social partners / employee representation.

• A minimum of 10 years of progressive management experience in the luxury hotel or hospitality industry, with at least 5 years in a senior management role (e.g., General Manager, Deputy General Manager, or Hotel Manager) within a recognized luxury hotel brand.
• Demonstrated track record of operational excellence, including successful financial management, quality assurance, and guest satisfaction in a luxury hotel environment.
• Proven experience in leading significant hospitality teams, with a focus on training, mentoring, and developing staff to achieve excellence in service delivery.
• History of innovation in creating bespoke guest experiences, with evidence of having successfully implemented unique services or amenities that enhance guest satisfaction and loyalty.
• Strong understanding of the luxury market, including trends, challenges, and opportunities, with the ability to adapt strategies accordingly.

Skills and Competencies

• Exceptional leadership and interpersonal skills, with the ability to inspire, motivate, and guide teams towards achieving excellence in service and operational goals.
• Hands-On leadership with change management skills.
• Outstanding communication skills, both written and verbal.
• Strategic thinker with excellent problem-solving abilities and a creative approach to overcoming challenges.
• Robust business acumen, with experience in budgeting, financial planning, and resource allocation to maximize profitability and efficiency.
• Adept at building and maintaining relationships with guests, staff, corporate partners, social partners and the local community.
• Experience in working with employee organisations, unions or work councils
• Fluency in English and French languages.
• High level of personal integrity, professionalism, and ethical conduct.

Personal Attributes

• A passionate ambassador for the brand, with a genuine commitment to upholding and enhancing the hotel’s reputation for luxury, heritage, and service excellence.
• Innovative and responsive to evolving luxury travel trends, including family-oriented services and environmentally sustainable practices
• Demonstrates an affinity for informal luxury
• A keen eye for detail and a relentless pursuit of perfection in every aspect of hotel operations and guest experiences.
• Adaptive and resilient, able to thrive in a fast-paced and dynamic environment, while maintaining a calm and composed demeanor.
• Charismatic and strong in people skills
• Advocates collaborative management style.
• Culturally aware and sensitive, with an appreciation for diversity among guests and team members.
• A guardian of the hotel’s legacy, committed to its continued growth and success.

Living Sofitel

• Express entrepreneurial spirt & leadership, can embody French Art de Vivre :
• Demonstrate Humble Excellence, distinguished presence, excellence, savoir-faire and attention to details (Cousu Main):
• Is a Team-player, passionate, warm, social, demonstrate genuine care for others:
• Show a good sense of luxury, create stories, rituals and traditions:
• Be a “Francophile”: interest and curiosity about French language, culture, history, cuisine:
• Demonstrate Open mindedness, creativity & innovation :
• Cultural link: demonstrate interest in local arts & culture, gastronomy, fashion, modern designs:
• Care for Committed luxury

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings.

• The ALL Heartists® program – the benefits program dedicated to Accor Talents.
• Competitive salary and benefits package.
• Opportunities for career growth and development within Accor’s global network.
• Employee discounts at Accor hotels worldwide.
• A supportive and inclusive work environment.
• Access to ongoing training and professional development programs.