Opening in early 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture and activation-driven philosophy to Belgium.
With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard’s renowned day- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.
The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard’s signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture. The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.
We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a Front Office Agent who will embody our ‘Anything but Standard’ ethos as we commence our pre-opening period.
Your Role
As a Front Office Agent for The Standard, Brussels, you’ll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You’ll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you’ll be a superstar, ensuring that their experience at The Standard, Brussels is anything but standard!
You’ll be the go-to person for information about hotel services and the vibrant city of Brussels. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you’ll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
This is not a ‘Standard’ Front Office Agent role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider senior management team.
Candidate ProfileDo you have what it takes to be our Front Office Manager at The Standard, Brussels….
A minimum of 1+ years’ experience as Front Office Agent, gained within a similar Lifestyle Hotel or large city centre Hotel is essential for this role. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn’t know they had!
In addition to this you may also have…
• Proven background in a customer-facing role, ideally in a ‘lifestyle’ or boutique hotel or similar hospitality venue.
• Flexibility with working hours, including shifts, evenings, nights, and weekends.
• Exceptional administrative and organizational skills with great attention to detail.
• Experience with Opera / Opera Cloud PMS is beneficial however full training will be given.
• Fluency in French and/or Dutch in addition to English is preferred for this role
• Highly social, motivated, and proactive; professionalism and positivity in all interactions.
• Ability to multi-task and thrive in a high-volume, high-energy environment.
• During the pre-opening period you will need to have a flexible approach to working hours which may include some late finishes and weekends as we prepare the hotel for opening.
If you think you have what it takes to be our Front Office Agent at The Standard, Brussels we’d love to hear from you!
All applicants must be eligible to live and work in the European Union. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Advantages- CDI – Contrat à Durée Indéterminée
- 20 Days Holiday + Public Holidays
- Meals on Duty (once hotel is open)
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral scheme
- Local Transport benefit
- Eco-vouchers
- Social Committee with regular monthly social activities
Visit Company Page
Do you StandOut?
The simple premise behind The Standard is that it is anything but. The most powerful and culturally engaged brand in the boutique hotel business. Hotels with real cultural life, an inclusive spirit and true creative attitude.
At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event and guest spaces. Here at The Standard, we take a slightly different approach to our people and look far and wide for individuals that bring a unique perspective with them to our team (not a 5-page CV). We do not ask you to conform, read from a script or follow the rules (ok sometimes there are rules) but not when it comes down to you being able to express yourself or celebrate your individuality.
We are defined by our richness of personality, diversity of background and lifestyle and are now looking our pre-opening team who will embody our ‘Anything but Standard’ ethos as we bring The Standard to Brussels!
- Address:Brussels
- Company Size:
- Website: Visit now
- Published:10 January 2025
- Job Poster:The Standard, Brussels