Job Description

OBJECTIVE AND POSITION SUMMARY:

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by e-mail, telephone, and interfaced bookings from the central reservation systems. Creates and maintains reservation profiles and prepares offers/letters of confirmation and promptly processes any cancellations and modifications. Responds to special requests on third party websites.

Additional duties include processing advance reservation requests. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages, promotions, calendar status, rates, and benefits. Has upsell techniques and promotes additional revenue through the E-Concierge  

Skills Required

Candidate Profile

REQUIRED SKILLS:

  • Dynamic, flexibility, able to work in a team, take responsibilities and service minded.
  • You have a diploma from hotel school or tourism.
  • You have a good knowledge of French and English – Dutch and any other languages is an asset.
  • You have good knowledge of Word/Excel and the hotel PMS program OPERA.
  • You have work experience/student training at the reception.
  • You are available immediately.

Advantages

AVANTAGES:

  • Pécule de vacances
  • Prime de fin d’année
  • Ecochèques
  • Intervention dans les frais de transport
  • Tarif avantageux assurance hospitalisation
  • Nuit et repas “découverte” à l’engagement

Après 1 an d’ancienneté:

  • 7 nuitées offertes dans les hôtels du groupe
  • 50% de réduction F&B

Visit Company Page

Un hôtel de luxe dans le cœur de Bruxelles, le Warwick Brussels compte 267 chambres & Suites derrière sa façade de briques rouges, typique de l’environnement dans lequel il existe : le cœur de Bruxelles. La Grand Place toute proche offre un cadre d’exception à l’hôtel, fier d’être voisin d’un tel patrimoine national. Le Warwick Brussels offre une atmosphère chaleureuse en plein cœur de la capitale européenne et un accès à toutes ses attractions majeures, qu’elles soient de l’ordre des affaires ou des loisirs.

  • Address:Brussels, Belgium
  • Company Size: 130 Employés
  • Website: Visit now
  • Published:25 September 2024
  • Job Poster:Warwick Brussels

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