OBJECTIVE AND POSITION SUMMARY:

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by e-mail, telephone, and interfaced bookings from the central reservation systems. Creates and maintains reservation profiles and prepares offers/letters of confirmation and promptly processes any cancellations and modifications. Responds to special requests on third party websites.

Additional duties include processing advance reservation requests. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages, promotions, calendar status, rates, and benefits. Has upsell techniques and promotes additional revenue through the E-Concierge  

REQUIRED SKILLS:

• Dynamic, flexibility, able to work in a team, take responsibilities and service minded.
• You have a diploma from hotel school or tourism.
• You have a good knowledge of French and English – Dutch and any other languages is an asset.
• You have good knowledge of Word/Excel and the hotel PMS program OPERA.
• You have work experience/student training at the reception.
• You are available immediately.

AVANTAGES:

• Pécule de vacances
• Eindejaarspremie
• Ecochèques
• Intervention dans les frais de transport
• Tarif avantageux assurance hospitalisation
• Nuit et repas “découverte” à l’engagement

Après 1 an d’ancienneté:

• 7 nuitées offertes dans les hôtels du groupe
• 50% de réduction F&B